DEPARTMENT: Early Head Start/Child Care Partnership (EHS/CCP)



FLSA: Exempt



The Family Advocate reports directly to the PFCE Manager and is responsible for completing the application and enrollment process with each family and work directly with parents providing training, education, and resources to improve outcomes for families and children. The Family Advocate is responsible for collaborating with parents to establish goals that will be outlined in the family partnership agreement.



  • A minimum of a Bachelor’s Degree in Social Work or related field plus two (2) years of employed experience working with young children and experience in a home visitation preferred.
  • An Associate degree in Social Work or related field will be accepted with 2 years minimum experience and obtainment of a Bachelor Degree within three years from time of hire.
  • Candidate must show progress toward obtaining the degree.
  • Able to work independently, show initiative, resourcefulness, and creativity.
  • Must be able to successfully complete training provided for the position in order to implement programs with fidelity.


Must also pass requirements for licensing including criminal clearance, Central Registry Clearance, and drug screen.

NOTE:  Equivalent combinations of education and experience that could provide the required knowledge, skills, and abilities, will be evaluated on an individual basis.

If applicable federal, state or local Head Start or child care regulations, now or as amended in the future, contain additional requirements or qualifications for this position which are not specifically stated in this Job Description, the requirements and qualifications will apply, even if not specifically set forth in this Job Description.


The Family Advocate must establish a trusting relationship with the family, develop measurable goals and objectives, provide community resources, support and guidance to ensure the families’ basic needs are met. They will implement a parent curriculum that covers advocating for children and understanding early childhood development. They also provide support in a case management style and act as a liaison between families, staff, and the community to determine the eligibility of services related to their needs.



  • Must have a client-focused attitude.
  • No prior criminal behavior above a misdemeanor.
  • Must have demonstrated computer skills, and pass a computer competency test.
  • Ability to exhibit patience and tact when communicating with children, families, staff, management, referral sources and the public.
  • Evidence of good physical and mental health and capable of performing the duties of the classification.
  • Good professional work habits and attitude.
  • Documented experience working with persons of different racial, ethnic, social and cultural backgrounds.
  • Able to read, write and communicate in Standard English.
  • Documented experience in working with low-income families.
  • Good organizational and time management skills.
  • Considerable knowledge of educational principles and methods related to culturally diverse and economically deprived children in a home visitation setting.
  • Ability to write clear and accurate reports – provide documentation of the home visit activity and follow-up.
  • Work with center staff for referral for services and special needs
  • Ability to define a problem and choose the best possible outcome for the family.



  • Documentation entered into Child Plus tracking system per each family visit and any contact with families.
  • Responsible for recruiting children for the program.
  • Input, monitor and follow up with children’s daily attendance.
  • Must complete the application and enrollment process of eligible families, including, but not limited to verification of income and eligibility qualifications of children and families to ensure the application is complete and data is accurately and timely entered into the ChildPlus database.
  • Must assist the families in maintaining or reenrolling in the State of Michigan Subsidy program if applicable.
  • Complete Parent Gauge with the family two (2) times per program year.
  • Complete the Family Partnership Agreement with the family to establish measurable and attainable goals.
  • Make referrals and complete follow-up based on referrals. Ability to quickly make decisions in sensitive and oftentimes critical areas to adapt responses and actions to situations while maintaining procedural and regulatory integrity.
  • Implement the Parent curriculum, “Center for Social Emotional Foundations for Early Learning” (CSEFEL)
  • Recognize the needs of the families and provide community resources and support by actively managing and directing the use of resources to achieve the highest quality outcome and parent experience.
  • Work in partnership with other Content Area Specialists to collect and input data on children’s health and medical information
  • Serve as liaison between the provider and the parent.
  • Responsible for a designated number of visits a year generally one (1) visit per month per family. Some evenings and weekend work may occasionally be required for events such as home visits, and Parent/Family engagement activities.
  • Work may takes place in the homes of Early Head Start families, home child care and child care centers in a variety of neighborhoods.
  • Must have transportation, insurance and valid driver’s license in order to complete home visits, attend meetings and trainings.
  • Some exposure to communicable diseases.
  • Involved in ongoing professional development
  • Drive on roads in varying weather conditions.
  • Follow all agency policies particularly related to code of conduct, incident reporting and completion of assigned duties in a timely manner.
  • Participate in Self – Assessment Process
  • Coordinate and provide advocacy for families from time of application through the completion of the program.
  • Manage information and communication to effectively oversee the delivery of the Head Start framework.
  • Prepare documentation in a thorough and detailed manner according to program guidelines; including case notes and family outcomes.
  • Perform other related tasks as required by the program



Works in the field-based environment with usual pressures of managing personnel and dealing with time constraints.  Because of multiple sites within the department and the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather.


All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance. All employees of Head Start must adhere to the federal regulations and requirements for Head Start operations including the Performance Standards, Licensing rules, and be of Good Moral Character as stated in the Code of Ethics. Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services.

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