MATRIX HUMAN SERVICES
POSITION TITLE: CLINICAL CARE SUPERVISOR
DEPARTMENT: MATRIX COMMUNITY HEALTH
REPORTS TO: VICE PRESIDENT OF COMMUNITY HEALTH
SUPERVISES: CASE MANAGEMENT, NON-MEDICAL CASE MANAGEMENT, CARE COORDINATORS, INTENSIVE CARE COORDINATOR
- JOB SUMMARY/ACCOUNTABILITY:
Oversees and provides clinical supervision for Matrix Community Health. Provides oversight of clients achieving medical appointment adherence, medication adherence, and HIV viral load suppression. May provides direct client services through intakes, screening for eligibility, and appropriateness of service. Obtains client feedback and satisfaction of services provided. Assists in the evaluation of program effectiveness and quality assurance.
- POSITION QUALIFICATIONS:
- MSW or Master’s Degree in related health/human services field. Must complete Case Management Training within the first year of employment. Previous experience in providing medication adherence and viral load suppression services preferred. Minimum of two years’ experience in a supervisory capacity, preferred.
- Comfortable in a culturally diverse environment and demonstrate awareness of the value of cultural competence, sensitivity in task implementation, and comfort engaging in conversations regarding sexual health and well-being.
- Ability to take the initiative/ownership and showcase interpersonal skillset. Good verbal and written skills. Able to communicate effectively.
- Understanding of the functions of patient advocacy and knowledge of rules and regulations concerning HIPAA and client confidentiality.
- Well-organized and demonstrated ability to prioritize, multiple-tasks, self-driven, achieve desired results, and adapt favorably to changing priorities—highly effective problem-solving ability. Analytical ability is sufficient to resolve problems requiring the integration of data from diverse sources.
- Computer literate, proficient in Microsoft Outlook, able to learn and effectively utilize client software database.
- GENERAL RESPONSIBILITIES:
- Provides clinical supervision to staff. This includes overseeing the hiring, onboarding, training, and orientation of new staff and ensuring existing staff are receiving ongoing training to assist them in maintaining their own certifications/licensures. Oversees and assesses staff caseloads ensuring appropriate assignment of cases based on patient acuity levels. Monitoring of workplace sites (clinics) ensuring staff coverage is being maintained, and patient needs are met. Provides clinical site visits as needed.
- Provides agenda and conducts/facilitates program interdisciplinary team meetings and cohort reviews. Provides clinical group and individual supervision in reviewing patient cases. Coaches staff in assisting them in developing interventions to address patients’ non-adherence to their medication regimes, maintaining contact with their medical and service providers, and resolving barriers to patients obtaining HIV viral load suppression.
- Monitors and ensures the programs meet their clinical indicators and that services are being performed in compliance with the Council on Accreditation, standards of care, departmental policy and procedures, and contractual funding requirements. Ensures the accurate and timely documentation of clinical services are being completed within the time frames required.
- May provide client service consisting of screening for eligibility and appropriateness of service, providing clients with direction as appropriate or carrying their own caseload. Assists directly with client intakes. It is back up for staff for the provision of service, providing direct referrals to clients needing immediate assistance.
- Resolves problematic clinical situations and the handling of complaints/feedback according to agency policy and procedure. Oversees and provides direct client contact to obtain client feedback and satisfaction with services provided. Resolves complaints/feedback according to agency policy and procedure.
- Maintains a relationship with other service providers who are involved in providing HIV services. May assist with writing grant proposals to continue funding for services provided or obtaining funds from another funding source. Maintains knowledge of regulatory licensing and accreditation agencies’ requirements, including but not limited to COA and MDHHS.
- Assists evaluate program services and effectiveness, including patient outcomes under grant contract requirements working with the program’s quality manager. This includes auditing all of the programs’ clinical charts, ensuring documentation and performance indicator data is being maintained following policy and procedures, timelines, contractual requirements, and clinical interventions being used are appropriate in addressing client needs.
- Maintain awareness of community changes that could impact service delivery and provide feedback on how to deal with this if needed: Educate agency staff and the community regarding the program and available services.
- Performs other duties as assigned.
- WORKING AND ENVIRONMENTAL CONDITIONS:
Works in multiple different sites, including office, medical clinics, and community settings. Periodically may need to see patients who are hospitalized or do a home visit. It is common to drive to multiple locations, sometimes in inclement weather. Primarily works traditional business hours but may need to be able to work non-business hours, such as on weekends or evenings.
CONTINUOUS QUALITY IMPROVEMENT AND ETHICAL CONDUCT:
All Matrix personnel must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance. All employees of Matrix Community Health must adhere to the federal regulations and requirements of the respective grant funding their position and the Performance Standards, Licensing rules, and be of Good Moral Character, as stated in the Code of Ethics.
Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services
To apply for this job please visit www.matrixhumanservices.org.