SUPERVISES: Compliance Manager, Board Administrator 




Under the direction of the CEO, the Vice-President of Operations & Strategy is a key member of the Executive Leadership Team. This role is responsible for assisting the CEO with strategy, governance, compliance, data analysis, measuring the impact of the organizational programming, community relations, legal issues, special projects, and coordinating among the other department leaders. The Vice President of Operations & Strategy coordinates, tracks, and monitors the initiatives and delivery outcomes of the Strategic Plan, gives overall guidance to governance and coordination for the Board of Directors, ensures the organization is compliant with reporting and regulatory requirements and is a partner with program operations. The Vice President will work in close coordination with the Board of Directors, specifically the Board Secretary, as well as supervise the Board Liaison staff person responsible for day-to-day Board activities. 

The Vice-President of Operations & Strategy can multi-task and, while not an expert in all areas, must be a jack of all trades willing to take on special projects. This position must be able to build relationships at all levels within the organization as well as with stakeholders and the community. The position requires someone who can navigate between strategy and operations. 


  • Master’s degree in Business, Public Administration, Economics, or a related field preferred. 
  • Bachelor’s degree in Business, Public Administration, Economics, or a related field. 
  • Experience in community development as well as the ability to establish relationships with local, state, and federal government officials that can help support Matrix a plus. 
  • Minimum ten (10) years of managerial experience leading organization-wide administrative support functions, with 5 years of executive leadership experience. All backgrounds are eligible – non-profit, private sector, and government.
  • Strong executive presence and leadership with superior program management, presentation, problem-solving, and decision-making skills. Ability to implement a consistent approach to creating and executing plans and strategies.
  • Matrix is a diverse human services organization; therefore, you must possess the ability to work and form relationships with a wide range of people from all kinds of backgrounds.
  • Excellent organizational, analytical, and project management skills, with high attention to detail and quality. Data analysis and presentation skills are essential. 
  • Understanding of and experience with conflict management and mediation techniques. 
  • Ability to establish trust and credibility to problem solve and build meaningful relationships within the organization, especially with managers running day-to-day operations. 
  • Strong business acumen, mindset, and experience. 
  • Ability to work in a fast-paced environment and meet tight deadlines when necessary. 


  • Provide leadership in business decisions, strategic planning, board management, and governance as well as any legal issues that arise including lawsuits and contracts. 
  • Take the lead in assisting the CEO and executive leadership in communicating and implementing the strategic plan for the organization. Create a decision-making process for evaluating grants and new initiatives based on the strategic plan. 
  • Facilitate special projects assigned by the CEO including developing new lines of unrestricted revenue, developing real estate projects, and expanding Matrix’s network of influence with government officials and entities. 
  • Manages the organization’s interaction with the Board of Directors including supervising the Board Liaison who drafts the minutes and coordinates meetings. Ensure any approvals required by the Board are known in advance, that planning for Board approvals is done in a timely and thought out manner, ensure proper Board governance and oversight of federal and state funding, plus build a strong and productive partnership with the Board of Directors, specifically the Board Secretary. 
  • Provides monthly data metrics and analysis on the operational impact of Matrix programming in the communities we serve. Develop new ways to quantify and communicate overall social and economic impact by staying up on trends in the non-profit world for presenting data by reading journals, attending conferences, and networking with other similar or larger organizations with “best practices” models. 
  • Manage legal issues that arise at the organization including working with attorneys assigned to various projects, negotiate contracts, manage legal proceedings, manage the discovery process, and attending hearings and depositions as necessary. 
  • Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and core values. Culture is a priority at Matrix and adhering to and being a promoter of core values is crucial to this position’s success. 
  • Keep current and remain in compliance with the federal, regulator, state, and local legal requirements. Emphasis on working with the CFO and executive team in understanding federal funding requirements is key. 
  • Ensure effective execution of operational standards by coordinating with operations and quality staff responsible for compliance, writing company policies, procedures, OSHA, and government regulations. Matrix operates in a highly regulated environment since most revenue comes from federal and state funding, as well as having operations in pre-school and health areas. This position will supervise the Compliance Manager responsible for tracking all agency-wide reporting requirements. 
  • Creates improvement action plans as identified by the Executive Leadership Team to address gaps through people, performance, and process improvements. 
  • Ensure consistent communication of all challenges and needs to CEO and/or executive team. 
  • Drive the execution of projects assigned by the CEO from start to finish. From a high-level view making sure deadlines and objectives are met. 
  • Other duties as assigned. 


  • All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance. All employees of a Head Start organization must adhere to the federal regulations and requirements for Head Start operations including the Performance Standards, Licensing rules, and be of Good Moral Character as stated in the Code of Ethics. 
  • Demonstrate and actively 

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