POSITION TITLE:         Senior Manager, Program Services

DEPARTMENT:            Head Start – Birth to 5 Program

REPORTS TO:              Head Start Director, Birth to 5 Program

SUPERVISES:               Center Managers

FLSA:                           Exempt



The Senior Manager ensures that delivery of program services is compliant with all regulations, policies, and legislation; manages and develops the skills of Center Managers; conducts ongoing monitoring and responds to results with a team-oriented, problem-solving approach; coordinates directly with content staff to ensure successful program delivery, and maintains effective communication between program planning and program services.

The Senior Manager demonstrates a strong commitment to Head Start’s mission of delivering high-quality services to support the school readiness of children from low- income families.  This role has management responsibility for the Birth to 5 centers, ensuring efficient delivery of services designed to meet the needs of children, families, staff, and community.


  • Bachelor’s Degree in Early Childhood Education/Child Development or a related field.
  • Master’s Degree preferred in Early Childhood Education, Social Work, or a related field.
  • Two years of related experience in administrative management and supervision.
  • Equivalent combinations of education and experience that could provide the required knowledge, skills, and abilities.
  • Collaborative, team-building management style; experience in leading, managing, and developing staff and volunteers.
  • Strong managerial, organizational, and analytical/problem-solving skills.
  • Experience with and sensitivity to the needs of lower-income, culturally diverse, and at-risk families.
  • Knowledge of theories and principles of child growth and development and family support.
  • Able to maintain the confidentiality of all discussions and records.
  • Ability to meet deadlines and handle multiple priorities.
  • Must be physically and mentally capable to perform the duties of the role.
  • Strong working knowledge of Head Start Program Performance Standards and Michigan Childcare Licensing Regulations.
  • Effective in an environment of cultural diversity; comfortable in a collaborative, team-based work setting.
  • Proficient in Microsoft Office.
  • Reliable transportation is required.
  • Able to compile and analyze data to make effective recommendations and decisions.
  • Effective at problem-solving, attentive to detail, organized, able to prioritize between multiple tasks, flexible with changing priorities.
  • Excellent verbal and written communication skills.



  • Develop and supervise building operations to ensure compliance with all agency policies and procedures, state and federal law, including the Head Start Program Performance Standards, state and local licensing requirements, and the FDA’s CACFP mandates.
  • Create and maintain a team and strengths-based environment.
  • Work in collaboration with the Birth to 5 Director for consistency of program delivery, outcomes, and expectations; develop goals and measurable objectives for program services.
  • Establish and implement procedures for the ongoing monitoring of Birth to 5 center operations and systems of efficient and effective record-keeping and reporting.
  • Support the process of collaborative partnership building with parents.
  • Assist in developing and fostering effective collaboration between departments, divisions, staff, and other affiliated services; maintain positive communications with positive support and guidance for all staff.
  • Participate in the design of systems, policies, and procedures, and promote coordination among components, center staff, partners, and within the agency.
  • Work with the management team and leadership of the organizations, serving as a resource to help reduce costs, achieve effective utilization, quality goals, and objectives, analyze and utilize information to develop and support management decisions.
  • Assist with the financial oversight/budgeting of the grant as requested.
  • Oversee major workforce and resource decisions for the Birth to 5 centers.
  • Stay current with developments in HS/EHS, ECE, and QRIS by attending conferences, workshops, seminars, and meetings; communicate appropriate information to staff, providers, families, the Board of Directors, Policy Council, and community partners.
  • Assist in community relations activities as assigned, including attendance at community meetings to enhance communication and coordination with partner service providers and the acquisition of in-kind services.
  • Report suspected child abuse or neglect, as required by law, in accordance with agency policies and procedures; maintain documentation of reports made on behalf of the program; manage internal incident reporting procedure.
  • Participate in recruitment activities, program planning, self-assessment processes, and other efforts to provide high-quality services and maintain compliance.
  • Conduct staff meetings and conferences with Center Managers to discuss operational problems, organization, financial matters, technical problems and the status of plans and projects.
  • Plan and deliver individual and group training for the Center Managers.
  • Meet regularly with the program planning team to share information, problems, concerns, and program successes; actively participate in efforts to meet/exceed program goals.
  • Apply various styles of leadership in working with different situations and individuals; generate enthusiasm, motivation, and guide others to enable them to act; use coaching and mentoring techniques.
  • Supervise and evaluate the Center Managers; coordinate and oversee the implementation of their performance management and professional development plans.
  • Evaluate and verify staff performance through the review of completing work assignments and observed work techniques.
  • Coordinate activities by scheduling work assignments, setting priorities, and directing the work of Center Managers.
  • Identify staff development and training needs and ensure that training is obtained.
  • Maintain adequate safeguards for the privacy and confidentiality of information.
  • Complete required documentation of relevant activities and submit records and reports in a timely and accurate manner.
  • Stay abreast of current issues and trends by participation in grantee-sponsored training, center pre-service, and in-service training, and other continuing education, career, and professional development opportunities; read and review regulations and other resources.
  • Participate in and contribute to all case management, parent education planning, supervisory, management team, and staff meetings. Also, attend interagency meetings, the agency’s board meetings, Parent Committee and Policy Committee meetings, and other meetings, as appropriate.
  • Regularly review policies and procedures; revise and/or create policies and procedures as necessary.
  • Gather data through ongoing monitoring, analyze for corrective and preventive actions, write and present reports; participate in annual Self-Assessment, and use outputs to inform planning and decisions.
  • Perform other duties as assigned.


Works in a normal office environment with usual pressures of managing personnel and dealing with time constraints.  Because of multiple sites within the department and the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather.


  • All staff will use data to help achieve program goals; apply techniques and strategies that promote a culture of learning; identify and address gaps that continuously improve our programs.
  • All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance.
  • All Head Start employees must adhere to the federal regulations and requirements for Head Start operations including the Program Performance Standards, licensing regulations, and the NAEYC Code of Conduct
  • Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services.


To apply for this job please visit www.matrixhumanservices.org.