TITLE: Senior Housing Counseling and Prevention Specialist
DEPARTMENT: Adult & Senior Division
REPORTS TO: Assistant Director of Adult Programs
FLSA: Exempt | Full-Time
JOB SUMMARY / ACCOUNTABILITY
The Senior Housing Counseling and Prevention Specialist provides housing counseling, homeless prevention and general housing stability services while also providing supervision of select housing services staff. Services and programs this role will help to support are: one on one housing counseling and homebuyer group workshops, homeless prevention services such as intaking and assessing clients approval for financial assistance, case coordination and service linkages for households at risk of homelessness with the goal of helping them retain housing, and all services offered through the Detroit Housing Network.
- Bachelor’s degree in Human Services, Social Work, Psychology, Sociology, Business Administration or related field.
- At least 2 or more years of management is required.
- At least 2 or more years working with residents facing critical housing hardships.
- Microsoft Office Suite proficiency required.
- Experience with the Homeless Management Information System is preferred, but not required.
- Certified as a Housing Urban Development (HUD) housing counselor is strongly preferred, but not required.
- Personal transportation is required for employment; 10% local travel is expected.
- Periodic evening and weekend work is required.
1. Facilitate and help to supervise the intake, enrollment and services delivery of clients into all housing services onramps.
2. Help to ensure and supervise that all needed documentation is acquired for financial assistance payments and is maintained in client case files.
3. In cases where prevention services are not possible, assist households in identifying safe and affordable housing opportunities.
4. Complete housing habitability inspections and visual lead-based paint inspections as required to facilitate housing placement.
5. Provide ongoing case management to those at risk of being homeless and those that are receiving housing counseling services.
6. Help to craft and facilitate homebuyer workshops in, but not limited to: prepurchase homebuying, fair housing, post purchase non-delinquency, foreclosure prevention and rental topics.
7. Provide all relevant and available wraparound services including budget development, life skills, and resource navigation to assist clients reach their goals.
8. Maintain referral networks with a variety of sources both internally and externally.
9. Participate in the Continuum of Care (COC), Homeless Action Network of Detroit (HAND), Michigan State Housing Development Authority (MSHDA), Detroit Housing Network (DHN) and all other required programs meetings while be an advocate on all issues related to those who are homeless or is at risk of homelessness, those receiving housing counseling services and those who are receiving general housing stability services.
10. Timely enter all necessary data in the Homeless Management Information System (HMIS), CounselMax and any other program related client management system.
11. All other duties as assigned.
CONTINUOUS QUALITY IMPROVEMENT AND ETHICAL CONDUCT:
· All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance. All employee of Matrix must adhere to the federal regulations and requirements for Head Start operations including the Performance Standards, Licensing rules, and be of Good Moral Character as stated in the Code of Ethics.
· Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services
WORKING AND ENVIRONMENTAL CONDITIONS:
· Works in a normal office environment with usual pressures of managing personnel and dealing with time constraints. Because of multiple sites within the department and the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather. Handles large volumes of paper and forms.