DEPARTMENT: Adult & Senior Division
REPORTS TO: Assistant Director of Adult Programs
The Financial Empowerment Coach (Coach) will work in a manner that encourages measurable, positive outcomes in a client’s financial wellbeing. The Coach will primarily work directly on the City of Detroit’s Financial Empowerment Center (FEC) but will support other economic mobility initiatives as assigned. He/she will work closely with management to identify programmatic needs and opportunities, attend relevant trainings and community meetings, and administer financial coaching and financial workshops. They will be responsible for both program coordination and direct service delivery of one-on-one and/or group financial coaching, resources navigation and referral clients to all necessary community resources that encourages overall economic stability.
- Associate’s Degree in Business Administration, Social Work, Human Services; Bachelor’s degree (BA) from a four-year college or university is preferred.
- Two years of experience volunteering or working with community-based organizations or social service agencies in the area of financial empowerment.
- High priority given to those with current HUD housing counseling certification.
- Ideal candidate will have a familiarity with financial concepts, experience in consumer credit or finance, or experience in financial coaching in a business or community setting.
- Foreknowledge and/or ability to ascertain knowledge of community resources that encourages other self-sufficient items such as employment.
- Excellent computer and client management required (Microsoft Office Suite & Salesforce).
- Strong communication and interpersonal skills.
- Ability to work with individuals in a respectful and nonjudgmental manner.
- Ability to problem-solve and work independently on multiple projects.
- Requires an average of 30% local travel with a periodic floating office.
- Utilize tools and trainings to help execute the financial coaching program that effectively reaches and impacts Matrix clients.
- Coordinate and provide direct coaching to consumers, helping them set and achieve their own financial goals around money management, credit, saving, and more.
- Collect, track and report required data using client management database.
- Engage in ongoing follow-up with clients.
- Assist with developing financial coaching manuals, instruction guides, and course materials as appropriate.
- Provide high quality, competent and timely services that produce client and programmatic outputs and outcomes.
- Build and manage relationships with community partners and referral sources for client wrap around services.
- Work interdepartmentally with team through referring mutual clients for greater client impact.
- Participate in initial trainings and ongoing professional development trainings. Successfully complete and pass counselor training.
- Follow required protocol and program requirements.
- Other duties and responsibilities as assigned.
WORKING AND ENVIRONMENTAL CONDITIONS:
Works in a normal office environment with usual pressures of managing personnel and dealing with time constraints. Because of the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather.
CONTINUOUS QUALITY IMPROVEMENT AND ETHICAL CONDUCT:
All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance. All employee of Head Start must adhere to the federal regulations and requirements for Head Start operations including the Performance Standards, Licensing rules, and be of Good Moral Character as stated in the Code of Ethics.Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services.
To apply for this job please visit www.matrixhumanservices.org.