REPORTS TO:                 ERSEA Manager

SUPERVISES:                 None

FLSA:                            Exempt



The ERSEA Assistant Manager’s overall responsibility is to ensure the integrity of data and reporting for Enrollment, Recruitment, Eligibility, Selection, and Attendance.  This role works directly with the data management system to compile data, analyze, and report timely and accurate program information to meet reporting requirements and facilitate continuous improvement of services and outcomes.  Duties include gathering numerical data, spotting trends, analyzing data sets, assisting in root cause analysis and corrective action planning.  This role is also responsible for ensuring the meticulous accuracy of reports delivered to the Office of Head Start, whether through regular or ad hoc reporting.  This role partners with other Birth to 5 staff to develop, implement, and evaluate recruitment and attendance control strategies.


  • BA in management/business, organization, education, statistics, human services, or related fields
  • Systems perspective, superior analytical skills, attention to detail; able to compile and analyze data to make effective recommendations and decisions
  • Good verbal and written communication skills, able to produce comprehensive reports for all management and executive levels
  • Strong working knowledge of Head Start Program Performance Standards, Michigan Childcare Licensing Regulations, and state and federal regulations pertaining to child abuse and neglect.
  • Experience with an enterprise management system, preferably ChildPlus
  • Full proficiency in Microsoft Suite, including Word, Excel, Outlook, and PowerPoint
  • Effective in an environment of cultural diversity, comfortable in a collaborative, team-based work setting
  • Effective at problem-solving, attentive to detail, organized, able to prioritize between multiple tasks, flexible with changing priorities
  • Able to interact effectively with staff at all levels


  • Regularly monitor enrollment, attendance, recruitment, and other activities and projects as assigned.
  • Produce reports from monitoring results to support analysis, problem-solving, and continuous improvement.
  • Produce monthly reports for enrollment and attendance to be used in the Director’s Report for the Head Start Committee and Policy Council.
  • Upload enrollment information into the Office of Head Start Enterprise system monthly.
  • Review, monitor, and track placements according to licensing regulations working with the Data management and center teams.
  • Assist with monitoring policies and procedures to ensure compliance with the Performance Standards, federal and state regulations as it relates to ERSEA and Head Start.
  • Lead the development of a Head Start recruitment plan annually, using data to determine the most effective methods and collaborating with other staff to gain input and co-ownership of the plan.
  • Lead the implementation of Head Start recruitment working with content and center staff members, especially Home Base and PFCE departments, Center Managers, and community partners.
  • Participate in ERSEA department activities including application, selection, enrollment, and other duties as assigned.
  • Maintain adequate safeguards for the privacy and confidentiality of information.
  • Complete required documentation of relevant activities and submit records and reports in a timely and accurate manner.
  • Stay abreast of current issues and trends by participation in grantee-sponsored training, center pre-service and in-service training, and other continuing education, career, and professional development opportunities; read and review regulations and other resources.
  • Participate in and contribute to case management, parent education planning, supervisory, management, and staff meetings. Also, attend interagency meetings, the agency’s board meetings, Parent Committee, Policy Council, and other meetings as appropriate.
  • Regularly review policies and procedures; revise and/or create policies and procedures as necessary.
  • Gather data through ongoing monitoring, analyze for corrective and preventive actions, write and present reports; participate in annual Self-Assessment, and use outputs to inform planning and decisions.


The employee works in a normal office environment with the usual pressures of managing personnel and dealing with time constraints.  Because of multiple sites within the organization and the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather.


  • All staff will use data to help achieve program goals; apply techniques and strategies that promote a culture of learning; identify and address gaps that continuously improve our programs.
  • All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance.
  • All Head Start employees must adhere to the federal regulations and requirements for Head Start operations including the Program Performance Standards, licensing regulations, and the NAEYC Code of Conduct

Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services.

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